Services

Getting help, treatment, and support as early as possible about health concerns is vital for any medical condition. The earlier you get help, the better the prognosis and outcome. That’s why our Private Medical Insurance schemes include the following services.

In-patient, day-patient and out-patient Care

ECIS Scheme members can access In-patient, day-patient and outpatient care as soon as they need it. In many cases, members can choose where they’re treated and the specialist they are treated by. If treatment involves a stay in a hospital, members can access private hospitals with private rooms giving them the privacy they need to recover.

Babylon Digital GP app

The Babylon Digital app quickly deals with your employee’s health concerns and is available on the ECIS and Value Private Medical Insurance schemes. This mobile app uses Artificial Intelligence (AI) to analyse symptoms, giving initial health advice within seconds. The app also lets your employee’s book and speak to a doctor on the same day, with appointments available 24/7. Babylon can send prescriptions straight to a chosen pharmacy for collection within the hour or delivery to the door. If necessary, referral letters can be issued within minutes and used with Bupa and some NHS pathways.

Direct Access Services

Whether it’s concerns over cancer, cataracts, mental health or muscle, bone and joint conditions, Direct Access services allow PMI scheme members to call Bupa without the need for a GP referral. Employees can directly speak to a specialist team at Bupa about their symptoms. The clinically led team will assess their condition and guide your employees to the most appropriate course of action, which could include being referred to a consultant.

Employee Assistance Programme (EAP)

The Bupa Employee Assistance Programme is a free, confidential telephone service there to support your employees with issues that may be impacting their wellbeing and work performance. The service is available 24/7 and the helpline provides support from qualified experts. Employees can get practical support by accessing an online resource offering self-help topics to help them manage their issues.

Cardiac Assessment Services

ECIS scheme members with any worrying heart symptoms can access the Bupa specialist cardiac team who will ask a series of questions about their condition to determine the right course of action. If required, they will refer your employee for a video consultation with a cardiologist appropriate for their symptoms. If the cardiologist needs further tests to support the diagnosis, the latest diagnostic tests, such as an ECG monitor or a blood test kit, can be sent to their home.

Skin Assessment Services

If an ECIS scheme member is worried about a mole or skin lesion, they can call Bupa’s dermatology team who can organise a Remote Skin Assessment. Your employee may be sent a home test kit that allows them to take high-resolution photos of their moles or skin lesions and send them to a dermatologist for review. If further investigation is required, they’ll receive a call to discuss the course of action, which can include onward referral.